TERMS OF SERVICE

  • Services: Unfortunately, for all spa services we cannot accept any refund request, all services (including spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded because of concerns or expected results. We are committed to assisting our guest with all their concerns and shall advise for correction in post-treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.
  • Promotional or Special Offer Items: On Sale and Special offers items and services are non-refundable; any deposit for booking services is also non-refundable. Rescheduling of appointment can only be done at least 24 hours in advance.
  • Gift cards, Gift Certificates and Packages: We cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
  • MEMBER CARD: The Member card cannot be used in conjunction with any other promotional discounts. Cardholders can utilize the Member card to pay for services for themselves and one friend each visit, provided they are registered on the card. Please note that the Member card can only be used for services and not for purchasing products.
  • Products: Unused and unopened products in the original package can be requested for exchange within 1 week with proof of purchase.
  • No Show / Same day Cancellation: All no-show appointments are charged a 100% services booked. Same day cancellations are charged a 50% services booked cancellation fee.
  • We reserve the right to refuse service to any customer.
  • We reserve the right to change our appointment policy at any time.
  • If you are not satisfied with our services please let us know within 48 hours after the service. We will not be responsible for any problem after 48 hours.